Frequently Asked Questions
- You must be over 18 years old, and hold a current, valid (non-temporary) driver’s license (no major moving violations, DUI convictions, or similar infractions) and present your license to CarAgeRental when you receive your vehicle.
- If you are under the age of 25, you may be required to demonstrate at least two years of current, U.S.-licensed driving history.
- If you hold a foreign license, you must be at least 25 years old, and will be required to show your passport and a photograph of your license.
- All guests must be physically present at the time of the rental. Unfortunately, CarAgeRental does not allow 3rd parties to pick up vehicles, and our employees must physically hand the keys to the car’s driver.
- Payment card information: Guest must provide their payment card information.
- Driver’s license information : Every Guest must submit his/her driver’s license number, name, and address on their driver’s license in form of a picture.
- Identity verification questions : CarAgeRental asks domestic applicants to provide the last four digits of their Social Security number, and may also ask them a few straightforward questions which they should be able to answer readily without reference to documentation to confirm their identity.
- International Drivers: Non-US drivers are required to provide additional information: valid passport, and driver’s license from their home country.
You will have the ability to pay online prior to the start of the trip or after you see the car in person. The full price including the security deposit MUST be paid before you receive the keys. If you incur additional fees such as mileage overages, parking tickets, cleaning fees, etc. you will be charged after the trip ends. We will deduct from the security deposit prior to charging the card on file, so please make sure that you have the proper funds available in case we need to charge the card.
Additional drivers may be added at no additional cost during or after the Trip reservation process. Each additional driver must submit a valid driver’s license and will be subject to the same age, licensing and driving-record restrictions as the Primary Guest. Unless you are permitted to drive the vehicle as either a Primary Guest or Additional Driver you have no permission to drive as you will not be covered by the insurance. All liability will be placed on the Primary Guest in case of an accident.
You may choose to get your vehicle delivered directly to your home, office, hotel, airport, or other location at no additional cost as long as it is between Miami and West Palm Beach. Any deliveries outside that zone will have a delivery fee incurred. Please note: All pickup & delivery arrangements must be confirmed at least 24 hours in advance in order to guarantee on-time service. Any changes to pickup or delivery times/locations with less than 24 hours notice may incur an additional transportation fee.
Our normal delivery hours are between 9am and 9pm. Any deliveries outside of those hours must be pre-arranged with us. We’ll do our best to work around your schedule.